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SPER privacy policy

The Queensland Government collects and manages personal information in accordance with the Information Privacy Act 2009 (the Act).

The Act seeks to protect personal information that is collected, stored, used and disclosed in the delivery of government services and the conduct of government business.

As a part of Queensland Treasury, SPER complies with the 11 Information Privacy Principles (IPPs) detailed in the Act. These relate to the collection, storage, use and disclosure of personal information, which individuals may supply to us. We only collect information if it is necessary for us to provide a service to you, or to maintain our relationship with you. Any information we collect will not be used or disclosed other than for the purpose:

  • for which it was collected
  • that you would reasonably expect
  • required or permitted by law
  • authorised by you.

Information collected on this website

When you visit this website, our web measurement tools and server logs record information for statistical purposes only. This may include:

  • the type of browser, computer platform and screen resolution you are using
  • the name of your internet service provider (ISP)
  • your traffic patterns through our website, such as:
    • the date and time of your visit to the website
    • the pages you accessed and documents downloaded
    • the previous page you visited prior to accessing our website
    • the referring web page.

Our web measurement software may use cookies when collecting this information.

We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

No attempt is or will be made to identify your personal details except in the event of an investigation when a law enforcement agency may exercise a warrant to inspect our server logs and web measurement tools.

If you have any general privacy and security queries about your dealings with this website, in the first instance contact Treasury’s web team at

We also use Google Analytics (including display advertising features) to gather anonymous information about visitors to our website. When you visit our web pages, your browser automatically sends anonymous information to Google. Examples of the information include the web address of the page that you’re visiting, your IP address and demographic information. Google may also use cookies. We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.

You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics display advertiser features.

How we treat emails

As a government agency, SPER treats any official email correspondence sent to our website as a public record and retains it as required by the Public Records Act 2002 and other relevant regulations.

Our support staff may monitor email messages. However, your name and address details will not be added to any mailing list, nor will we disclose these details to a third party without your consent. We have email filtering software that blocks inappropriate material. The system generates an automatic message advising the originator and addressee that the message has been blocked.

Privacy complaints and review process

If you believe that SPER or a member of our staff has not dealt with your personal information in accordance with the IPPs, you may make a complaint to the department. The complaint must be in writing, it must set out what occurred and what you consider to be the breach of the IPPs. You should make your complaint as soon as possible after the incident and within six months of the date when the breach was suspected to have occurred. You should include as much detail as possible about the incident.

You may send your complaints via email to or in writing to:

Privacy Contact Officer
Queensland Treasury
GPO Box 611

We will acknowledge your complaint in writing within 10 business days. We will investigate each complaint within 45 business days of receipt and will advise you of the outcome of the investigation, including any remedies that are considered appropriate to resolve the complaint.

If you do not agree with the outcome of the investigation, you may apply to the Privacy Contact Officer to have the decision reviewed. Applications for review should be made in writing within 20 business days of receiving the initial decision.

In re-examining the complaint, Treasury will appoint a person who was not involved in the initial review to review the decision. The review will be completed within 20 business days of receipt of the application and the complainant will be notified in writing of the outcome.

The Privacy Contact Officer can provide more information about complaint handling procedures. The Privacy Contact Officer's telephone number is +61 7 3035 1863 or email

Further information

If you would like to know more about privacy please contact:

The Manager
Administrative Review
Queensland Treasury
GPO Box 611
Phone: +61 7 3035 1863


Last reviewed:
5 June 2017




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